Frequently Asked Questions

WARRANTY

• WHAT IS THE WARRANTY ON MY PRODUCT?

  Matthys ensures that the offered products are free of manufacturing defects for a period guaranteed by the manufacturer or supplier of that product.
  Private buyers (physical persons without VAT-number) are entitled to two years of legal warranty.
  Professional buyers (with a VAT number, Non Profit Companies, liberal professions or physical persons buying for a professional/mixed usage) are entitled to a commercial warranty of 6 months.
  The guarantee covers the repair or replacement of defective parts including labour, so far as the failure is not due to abuse, abnormal wear or wrong installation. Some items are not subject to normal wear and tear and are considered consumables such as:

  - blasting nozzles
  - air jets
  - vacuum cleaners
  - rubber gloves
  - sandblasting cabinet protection foil
  - suction hoses
  - abrasives
  - polishing products
  - maintenance products
  - oils
  - paint
   etc.

  Products which cannot be exchanged due to hygienic reasons like:
  - sandblast protection caps
  - gloves
  - welding helmets
   etc.

  Also defects due to overloading, incorrect or careless handling, use for other purposes or use of unsuitable accessories and consumables are excluded from the guarantee. The warranty is not transferable; the warranty only applies to the first owner. Warranty can only be claimed with the original invoice with the date of purchase.

  Warranty B2B and B2C Export
  Matthys bv is only liable for defects that are a direct result of a manufacturing or material fault, and this for a period of 6 months from the delivery date. The warranty is strictly limited to the repair or replacement of the relevant part, at the seller’s discretion. Transport costs to and from the seller are never covered by the warranty and are always borne by the buyer. Normal wear and tear, improper use, incorrect handling, or insufficient maintenance are not covered by the warranty. Any claim under the warranty becomes void if the buyer has made modifications to the goods or if repairs have been carried out by third parties without the seller’s prior written consent. For deliveries outside the EU, the warranty is only valid if the buyer has correctly imported the goods.