Terms & conditions
GENERAL SALES CONDITIONS
A sales agreement is concluded at the time an order confirmation is handed over to the buyer; in the case of a sale through the website, an email is sent to the email address specified by the buyer. The buyer can not cancel the sale. The current conditions can be changed at any time. The customer is advised to regularly read these.
PRICES & AVAILABLILITY
The prices are VAT inclusive and ex-works Vichte. Our prices can be modified without prior notice. Delivery costs are clearly communicated to the buyer. We do not sell outside Europe. Each delivery is accompanied by a detailed delivery note. The invoice will be sent by email. 99% of the products are available from stock except when indicated otherwise.
After receipt and successful payment, your order will be processed. The buyer must provide a correct and complete delivery address and telephone number. If the given data are incorrect or if the buyer is absent whereby the consignment returns, a restocking fee (1), return costs and costs related to a second transport are at the expense of the buyer. When goods are in transit and the buyer changes the delivery address, additional fees will be charged. If the delivery address is not accessible for vehicles > 3,5T, it must be mentionnned in your order, additional transportation costs will be charged. The goods travel at the risk and expense of the buyer. Transport damage must be noted immediately on the delivery note of the transport company in the presence of the carrier. In addition, any claim must be notified by fax or e-mail to Matthys within 2 days. Complaints must be described precisely and in detail. Always submit a complaint with digital images. Afterwards, no transport damage can be accepted. Wrongly ordered products can only be taken back after agreement of Matthys. A restocking fee(1) will be charged.
(1) Restocking fee is 15% of the value of the goods.
The goods are payable in Vichte before shipment or collection. We accept VISA, Eurocard, Mastercard and bank transfer. Your data will be securely stored and encrypted using a secure key SSL3. Your order will not be effective until approval by the Credit Card Company or receipt of your bank transfer. In case of failure to pay we have the right to cancel the order and delivery.
Goods remain our property until full payment, even if they are transferred or installed by a third person. When failure to pay, an annual fee of 12% is due with a minimum of € 125 and a maximum of € 1500.
The delivery times are not binding and if any delay, the buyer is not entitled to be compensated. MATTHYS is not responsible for damage caused by improper or careless use of the devices. Read the manual thoroughly.
WEBSITE SALES: RIGHT OF WITHDRAWAL
Only a private buyer has the right to inform MATTHYS that he renounces the purchase within 14 calendar days from the delivery. For this, the buyer must contact within 14 days the customer service at +32 56 77 31 00 for return approval. The item must be returned within 20 days from the delivery and this at the expense of the buyer. After checking the goods in our warehouse and after agreement of the return of the goods, MATTHYS will reimburse the buyer the purchase price within 30 days after arrival of the returned goods. MATTHYS bvba is not responsible for any damage, loss or theft that occurs at the packaging or product when returning. Only unused and not installed items in their original and undamaged packaging, along with all accessories, manuals and invoice or proof of purchase can be returned.
Will in no case be taken back:
• used, damaged, soiled or incomplete items
• items whose packaging (or part of it) was opened
• items that are custom made to the buyer
• items that cannot be returned because of their nature
• items ordered on special request of the buyer
Matthys ensures that the offered products are free of manufacturing defects for a period guaranteed by the manufacturer or supplier of that product.
Private buyers (physical persons without VAT-number) are entitled to two years of legal warranty.
Professional buyers (with a VAT number, Non Profit Companies, liberal professions or physical persons buying for a professional/mixed usage) are entitled to a commercial warranty of 6 months.
The guarantee covers the repair or replacement of defective parts including labour, so far as the failure is not due to abuse, abnormal wear or wrong installation. Some items are not covered by warranty because they are to be regarded as normal wear or consumables such as:
• blasting nozzles
• air jets
• vacuum cleaners
• rubber hand gloves
• sandblasting Cabinet protection foil
• siphone hose
• polishing products
• maintenance products
Products which cannot be exchanged due to hygienic reasons like:
• sandblast protection caps
• welding helmet
Also defects due to overloading, incorrect or careless handling, use for other purposes or use of unsuitable accessories and consumables are excluded from the guarantee. The warranty is not transferable; the warranty only applies to the first owner. Warranty can only be claimed by the original invoice with the date of purchase.
AFTER SALES SERVICE
The warranty is a carry-in warranty. Repairs are always carried out in our repair centre Vichte. You have to make an appointment with our after sales service if you want to bring-in a product for repair. Repairs cannot be executed immediately. Onsite warranty or onsite installations will under no circumstances be granted. The manuals supplied with our products are sufficiently clear for the buyers to carry out the product installation themselves. The price paid does not include installation of the product. For advice you can contact our customer service.
In case of force majeure MATTHYS bvba is entitled to suspend its obligations for the duration of the force majeure. These circumstances include strikes, fires, business disturbances, power failures and malfunctions that would happen beyond the will of MATTHYS.
The implementation, interpretation and execution of this Contract are governed exclusively by Belgian law. In the event of a dispute, only the courts of Kortrijk have jurisdiction.
B-8570 Vichte, Belgium
Telephone 0032 56 77 31 00
Fax 0032 56 77 45 00
VAT BE 0420 864 588
The customer can also visit the ODR platform of the European Commission: http://ec.europa.eu/odr
MATTHYS bvba respects the privacy of all users of its site and ensures that the personal information you give us will be treated confidentially.
We will use your information to ship your order as quickly and easily as possible. MATTHYS bvba will NOT sell your personal information to third parties and will only make them available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your information. MATTHYS bvba uses the collected data to provide its clients the following services:
• If you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed of its progress.
• To make shopping at MATTHYS bvba as pleasant as possible, we store your personal information and data related to your order. This allows us to personalize the shop for you.
• We use your email address to inform you about the development of the site, special offers or promotions. If you no longer appreciate this, you can easily unsubscribe on our website.
• If you place an order with MATTHYS bvba we keep your data on a secure server. You can specify a username and password so that you do not have to re-enter your address, phone number, email address, delivery address with every new order you place.
• Information about the use of our site and the feedback we receive from our visitors helps us to develop and improve our site.
All content (texts, illustrations, photos, data and other designs) on our website www.MATTHYS.net are protected by copyright and other protective laws. The contents of this website may only be used in accordance with the rules of the Internet. Without the explicit written permission of MATTHYS bvba is prohibited to integrate the protected contents published on our website in other programs or other web sites or to use for other purposes.
The website www.MATTHYS.net has been carefully compiled and in accordance with the present state of knowledge. MATTHYS aims within reasonable limits to include proper and actual information on his website. However MATTHYS does not warrant the accuracy of the information. MATTHYS is not liable or responsible for any errors or omissions in the content of this website. Colours of products can be modified without prior notice. Access to and use of our website is at the risk of the user. Damage and warranty claims arising from missing or incorrect data are excluded. MATTHYS bears no responsibility or liability for damages of any kind, also for indirect or consequential damages arising out of access to our website or use of our website.
In reference to Directive 2004/42/EC (restricting of the use of solvents): Restom products PHOSPRIM 4090, Epoxy EAF 2092, Epoxapprêt 9000, Carpeint 6010, Carvernis 6020, Candy 9520, Monocomposant 8850, Refresh 8820, Blackpot 8830, Kit Métal 9560, Plast Prim 7000 et Plast Peint 8000 are only determined for the painting of vintage car. Any order implies this use.